Design. Learn. Grow.
Customer & Employee Education Solutions by Jordan Hopkins
Hi, I'm Jordan
My experience is a bit like Neapolitan ice cream: a unique blend of corporate enablement, training, and learning design. I am passionate about putting the learner first.
Customer Education Programs
MNTN University
Contributions
In collaboration with learning designers and multiple departments, I helped oversee the successful launch of MNTN's online academy focused on numerous customer and partner types. It features complex user segmentation, integrations, and modular learning content to meet our persona's needs.
Comms & Project Management
I updated internal team members about the progress of MNTN University using Slack. And featured here is an internal marketing video to enable team members ahead of the release. I scripted, narrated, and edited this video using Camtasia.
Tools
• LMS: WorkRamp
• E-Learning: Articulate Rise 360
• Video Editing: Camtasia
• Graphic Design: SnagIt & Canva
• Project Management: Asana
• Data: Looker Studio, Google Sheets, & Zapier
• Comms: Slack & Loom
Intellum Growth Academy
Contributions
During my time as the Education Program Manager for the Intellum Platform, I planned and built out the company's first...• Product training webinar series
• Self-paced, hands-on learning content
• Certification for new adminsAll in collaboration with an amazing Edu team!
Tools
• LMS: Intellum Platform
• E-Learning: Evolve Authoring
• Video Editing: Camtasia & Clueso
• Graphic Design: Canva & Affinity Designer
• Project Management: Asana
QuickFrame Academy
Contributions
I collaborated with the QuickFrame team to improve their academy's content discovery and organization, create and schedule custom reports to empower stakeholders, and strategize LMS improvements to better serve their video makers.
Tools
• LMS: WorkRamp
• E-Learning: Articulate Rise 360
• Data: Google Sheets & WorkRamp Reports
• Project Management: Asana
VidMob University
About
VidMob University is a customer education site built with the Intellum Platform. I helped them implement their use of Evolve Authoring and certification courses, while also tackling technical setup. Plus, they were some of the best clients to work with!
Tools
• LMS: Intellum Platform
• E-Learning: Evolve Authoring
• Project Management: Basecamp
Employee Learning
Revenue Enablement at MNTN
Contributions
I consulted and collaborated with MNTN's Revenue Enablement team to help deliver their onboarding events, self-paced learning paths, and more. I also improved the organization of their content libraries to focus on team member roles.
Tools
• LMS: WorkRamp
• E-Learning: Guides feature within WorkRamp
• Curriculum Development: Google Suite
• Project Management: Asana
Employee Product Onboarding
Contributions
Intellum new hires needed quick, "hands-on" experience with our learning platform. In response, I designed, developed, and marketed "Launch" with the Intellum Education team. Click to learn more about the process and to read testimonials!
Tools
• LMS: Intellum Platform
• E-Learning: Evolve Authoring
• Graphic Design: Canva
• Curriculum Development: Google Suite
• Project Management: Asana
• Stakeholder Comms: Genially
New Barista Onboarding
About
An award-winning, responsive onboarding course for new baristas. It features branching scenarios and gamified, segmented learning. Designed as pre-training before an in-person workshop.
Tools
• E-Learning: iSpring Suite
• Graphic Design: Canva
Leadership Training
About
A short and practical course on how to apply Mentoring & Coaching models as a people manager. Requested by the American College of Education's Talent Development department to support faculty and staff in 2023.
Tools
• E-Learning: Articulate Storyline, & Rise 360
• Video: Vyond
• Graphic Design: Canva
• Engagement: Padlet
• Project Management: Trello
Other Projects
Product Training & Enablement
Video: New Product Integration
A product education video about a new integration between the Intellum Platform and Credly. I scripted, narrated, and edited this to distill the integration's values and setup. Note: this is an abbreviated version to protect proprietary details.Tools: Camtasia and Intellum Platform
Product Comparison Pages
To address customer pain points and organic search needs, I designed and developed product comparison pages for Techless. Since then, these product education pages have ranked in their top-five in organic reach.Tools: SquareSpace and Affinity Designer
Motivational Microlearning
A micro-course for L&D professionals on how to motivate adult learners. Filled with GIFs, audio snippets, and reflective assessments, this course aims to model what it teaches. Featured on the 7taps website!Tools: 7taps
Toolset
Evolve Authoring
Articulate 360
iSpring Suite
Camtasia
SnagIt
Canvas LMS
WorkRamp
Intellum
7taps
Affinity Designer
Canva
L&D Values
Discover what matters most to me as a learning design professional.
Learner-centric experiences
Business is a human endeavor, so learning should be flexible, discoverable, and authentic. I always perform Needs and Task Analyses by getting to know the learner and by collaborating with SMEs closely. In the end, it's all about serving the learner and helping them grow.
The joy of learning
Your employees and clients shouldn't get a finger cramp from clicking "Next." Learning experiences should immerse people in authentic, relevant, and enjoyable eLearning. My career began in education, where I strove to spark the joy of learning in others. To me, learning is more than a source of business ROI. It's a positive force for change.
Clarity and professionalism
I have experience consulting enterprise-level clients on learning initiatives and developing eLearning for employees. No matter who I work with, I lead with clarity and professionalism. I am an active listener, proactive project manager, and responsive learning designer. I err on the side of over-communicating to make sure all parties meet their deliverables. Most importantly, I sprinkle compassion and honesty over it all.
Let's get in touch!
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